Refund policy
PAWFORCE – Return & Refund Policy
Last updated: October 19, 2026
At PAWFORCE, customer satisfaction is important to us. We want you to feel confident when shopping with us.
14-Day Right of Withdrawal
Customers in Finland have a statutory right to withdraw from an online purchase within 14 days of receiving their order, without giving a reason.
You may also notify us of your withdrawal before your order has been delivered.
How to Request a Return
To exercise your right of withdrawal, contact us at:
Please include your order number and clearly state that you wish to withdraw from your purchase.
You may also use our online withdrawal function once it has been made available on our website.
Returning Your Item
You must return the item within 14 days of notifying us of your withdrawal.
We will provide the appropriate return instructions and address.
[Before publication: Confirm the return destination and whether PAWFORCE or the customer will cover the cost of returning a non-defective item.]
You may inspect your purchase as you would in a physical store. If an item has been handled beyond what is necessary to establish its nature, characteristics and functioning, you may be responsible for any resulting loss in value.
Refunds
If you exercise your statutory right of withdrawal, we will refund your payment, including the cost of our least expensive standard delivery option.
Additional charges for a more expensive delivery option selected by you are not refundable unless required by law.
Refunds will be issued without undue delay and no later than 14 days after receiving your withdrawal notice.
We may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back.
Refunds will be made using the original payment method unless you expressly agree otherwise.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible.
Include your order number and, if available, photographs showing the issue.
We will assess the situation and provide an appropriate remedy in accordance with applicable consumer protection laws.
Your statutory rights relating to defective goods are not limited by our return policy.
Contact Us
For questions about returns, cancellations or refunds, please contact:
PAWFORCE Customer Support
Email: service.pawforce@gmail.com